Privacy policy

Velora Prime – Store Policies

*Business Name:* Velora Prime
*Business Location:* New York City, USA

 

Customer Support Policy

At Velora Prime, customer satisfaction is our priority. We are committed to providing professional and timely support for all orders and inquiries.

Support Availability

* Monday to Friday
* 9:00 AM – 5:00 PM (EST)

Response Time

* Most inquiries are answered within 24 hours.
* During weekends or holidays, responses may take slightly longer.

Contact Support

For any questions regarding orders, shipping, returns, or products, customers can contact our support team through:

* Shopify Contact Form
* Email Support
* Live Chat (if available)

Our team is always ready to assist with:

* Order updates
* Tracking information
* Return requests
* Product inquiries
* Delivery issues