Refund policy

 Return & Refund Policy

We want our customers to shop with confidence at Velora Prime.

Return Eligibility

Customers may request a return if:

* The item arrives damaged
* The wrong item was received
* The item is defective
* The item remains unused and in original condition

Return Window

* Returns must be requested within 30 days of delivery.

Non-Returnable Items

Certain items may not be eligible for return, including:

* Opened or used products
* Personalized/custom items
* Clearance or final sale items

 Refund Process

* Once the returned item is received and inspected, refunds will be processed to the original payment method.
* Refunds may take 5–10 business days depending on the payment provider.

Return Shipping

* Customers may be responsible for return shipping costs unless the issue was caused by our error.

 

 Authenticity Guarantee

Velora Prime guarantees that all products sold on our store are:

* 100% authentic
* Brand new
* Carefully inspected before shipping

We do not sell counterfeit, imitation, or unauthorized products.

 Order Cancellation Policy

* Orders may be canceled within 12 hours of purchase.
* Once an order has been processed or shipped, cancellation may no longer be possible.

Damaged or Lost Packages

If a package arrives damaged or appears lost during transit:

* Contact our support team immediately.
* Please include photos of damaged items and packaging when applicable.

We will work quickly to resolve the issue with a replacement, refund, or shipping investigation.

Privacy & Security

Velora Prime values customer privacy and uses secure systems to protect personal information.

Customer information is used only for:

* Order processing
* Shipping updates
* Customer support communication

We never sell or misuse customer data.