FAQ

Orders & Payments

  • How can I place an order?
    → Browse products, add to cart, and checkout securely with your preferred payment method.
  • Which payment methods do you accept?
    → We accept major credit/debit cards and PayPal.

🚚 Shipping & Delivery

  • Where do you ship?
    → We ship across Europe.
  • How long does delivery take?
    → Standard delivery takes 5–7 business days after processing.
  • How can I track my order?
    → Once your order ships, you’ll receive a tracking link by email.

🔄 Returns & Refunds

  • Can I return an item?
    → Yes, returns are accepted within 14 days of delivery if unused and in original packaging.
  • How do I request a return?
    → Please contact us at info@veloraprime.com before sending back any items.

📦 Products

  • Are your products authentic?
    → Yes, all our products are carefully sourced and quality-checked before shipping.
  • What if I receive a damaged or wrong product?
    → Contact us immediately with your order number and pictures, we’ll arrange a replacement or refund.

🧾 Other Questions

  • Do you offer free shipping?
    → Yes, orders above €30 qualify for free shipping.
  • Can I change or cancel my order after placing it?
    → Orders can only be changed or canceled within 12 hours of purchase.